G Singh
1 year ago
Enough tech to keep you informed. Not so much that you cannot reach a person.
You should be able to see where your freight is without calling. You should also be able to call.
What you actually get
Four things, and we are not going to dress them up as a platform.
Load tracking: location and ETA without having to ask, and when something slips you hear it from us first
Documents: rate confirmations, BOLs and PODs where you can get at them, not in somebody inbox
Quote history: what you paid on the lane last time, so the conversation starts from a real number
Reporting: cost per lane, on-time and accessorial spend if you want it, and plenty of customers do not
What we actually use
None of this is a reason to work with us. It is table stakes. Every broker has some version of it, and the ones who lead with it are usually leading with it because the alternative is talking about their people.
A TMS to manage loads and documents
Market-rate data for pricing and capacity
Carrier monitoring for authority, insurance and safety
ELD and visibility integrations where the carrier supports them
We will not replace your rep
with a chatbot
You get a named person with a direct line. If you would rather book through a portal, you can. If you would rather call, you can. What we are not going to do is make software the only way to reach us and then call that innovation.
A named person, a direct line
You will know which one of us is on your load, by name, and you will have a number that reaches them rather than a queue.
Use the portal, or do not
Book online if that suits you. Call if that suits you better. Neither one gets you a worse rate or a slower answer.
Freight goes wrong off-script
A closed dock, a receiver who will not take a partial, a driver stuck at a scale. Software does not anticipate those. Somebody picking up the phone solves them.
Integration
If you need
integration, say so
Tell us what you are running and we will tell you honestly whether it is a fit. If integrating with us would take six months of your IT team time to save an email, we will say that rather than sell it to you.
EDI: 204, 214, 210 and 990, available if you are running a TMS that needs it
API: for tender, status and document retrieval
Custom reporting: your format, your cadence
Nothing here is unique
We are not competing on technology and we are not going to pretend otherwise. What is worth choosing between brokers is who answers when the load is in trouble.
Carriers get their own version
Book the load, upload the POD, get paid. That side of it lives on the carrier technology page.
We will tell you if it is not a fit
That applies to the integration, the reporting and the freight. A no that saves you three months is worth more than a yes that costs you six.
What customers actually say
Not about the software.
Where the freight actually moves
The technology exists to keep you informed about these. It is not the product.
Ground freight
Full truckload and LTL, door to door, across the US.
Air freight
For freight that has to be there faster than the road allows.
Ocean freight
Containers arranged through forwarding partners, with the drayage on the other end.
Rail intermodal
Long inland hauls where the transit time allows it, at a lower rate than over the road.
Want to see it?
Ask and we will walk you through it. Or skip it and just send us a load, which is what most people do.
What this page does not claim:
- No AI, no predictive analytics, no IoT sensors
- No platform we are asking you to learn
- Nothing you cannot get on the phone in thirty seconds